Website Terms and Conditions
The following Terms and Conditions apply when a user accesses or uses this website. Delite Packaging reserves the right to modify or update these Terms and Conditions when necessary. Users are encouraged to review this page periodically for updates.
Delite Packaging uses customer-provided materials, artwork, specifications, and other information solely as necessary to provide requested products and services. Delite Packaging may display completed custom packaging, samples, or project images for portfolio, promotional, or marketing purposes unless otherwise agreed with the customer in writing.
By using this website or placing an order, you agree to these Terms and Conditions, our Privacy Policy, and our Return and Refund Policy.
Copyright Notice
By using this website, you acknowledge that all content available on the website—including written material, software, data, images, photographs, graphics, illustrations, designs, maps, and other materials collectively referred to as “Website Content”—is the property of Delite Packaging or its respective content providers. Any modification, reproduction, storage, republication, distribution, or transmission of Website Content is prohibited without prior written permission from the applicable rights holder.
User Conduct on Our Website
You are solely responsible for any material, including images, text, artwork, or other media, that you upload, submit, publish, or distribute through our website. You agree that submitted content will not contain copyrighted material, trademarks, service marks, or other intellectual property belonging to a third party unless you have obtained the necessary authorization.
You agree not to upload or distribute content that is unlawful, obscene, abusive, disruptive, or otherwise infringes the rights of Delite Packaging or any third party.
Delite Packaging may remove or restrict content that it reasonably believes violates these Terms or applicable law. We may retain or disclose information when reasonably necessary to comply with legal obligations, enforce these Terms, respond to rights violations, or protect the rights, safety, and property of Delite Packaging, our customers, or others.
To receive our products or services, you must provide accurate and complete information. By placing an order, you confirm that you have the necessary rights, permissions, and authority to request the creation or production of the products you order and that you are legally able to enter into the transaction.
You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account. By using this website, you acknowledge and agree to the Delite Packaging Privacy Policy.
Indemnification and Limitation of Liability
You agree to defend, indemnify, and hold harmless Delite Packaging, including its members, directors, employees, representatives, vendors, suppliers, affiliates, and subcontractors, from claims, damages, losses, liabilities, or expenses arising from your actions, submitted content, misuse of the website, or violation of these Terms or applicable law.
To the extent permitted by applicable law, Delite Packaging will not be liable for indirect, incidental, consequential, special, or punitive damages arising from the use of the website, delays outside our reasonable control, or reliance on website content. To the extent permitted by law, Delite Packaging’s total liability relating to a specific order or service will not exceed the amount actually paid for that order or service.
Payment, Order Placement, and Cancellation
All product and service prices are listed in U.S. dollars unless otherwise stated. Orders are processed after the required payment, including applicable taxes and shipping charges, has been received through an approved payment method.
To place an order, customers must provide final product specifications and artwork or design information as required. Production begins after full payment is received, required artwork or specifications are submitted, and the final proof has been approved. Once production begins, changes to the approved design, specifications, quantity, or production schedule may not be possible and may result in additional charges or delays.
Cancellation Policy
Customers may request cancellation within 4 hours after proof approval. A cancellation request within this period is subject to a $25 cancellation fee plus a 5% processing charge of the total order payment.
After the 4-hour cancellation period, cancellation is generally not available because the order may have entered production. If Delite Packaging agrees to cancel an order after this period and production has not progressed to a point where cancellation is impractical, a cancellation charge of up to 50% of the total order payment may apply to cover work, materials, processing, and other costs already incurred.
Cancellation is not guaranteed after the 4-hour window. Customers should contact Delite Packaging as soon as possible if they need to request a cancellation.
Returns and Refunds
Non-Customizable Orders
Eligible non-customizable products may be returned within 15 calendar days of receipt, provided the products are new, unused, and in their original condition. Customers must contact our support team before sending a return. Approved returns are shipped at the customer’s expense unless the return is required because of an error attributable to Delite Packaging. A 10% restocking fee may apply to approved returns of non-customizable products.
Custom Orders
Custom-made products are produced according to the customer’s specifications and generally cannot be returned for reasons such as change of mind, incorrect customer-provided information, or a change in design preference after proof approval. However, if a product arrives damaged, defective, or contains a confirmed production or printing error attributable to Delite Packaging, we will review the claim and provide an appropriate resolution, which may include replacement, reprint, discount, or refund as applicable.
Customers must follow these reporting requirements:
Delite Packaging will review each claim based on the order specifications, approved proof, product condition, and circumstances of the issue. The resolution will be communicated to the customer after review.
Nothing in this section limits any rights or remedies that cannot lawfully be excluded under applicable law.
Design Orders
Design service orders are non-refundable once design work has begun. Customers should provide accurate design requirements and requested information before work starts. If a cancellation is requested before design work begins, Delite Packaging may review the request based on the status of the order and any work already performed.
Sales Tax Policy
Customers placing orders that are subject to applicable sales tax must pay the required tax. If you are tax-exempt, you must provide a valid tax exemption certificate when required and before the applicable order is processed.
Customer-Submitted Artwork and Files
Our design team may use customer-provided artwork to prepare final designs. Customers are responsible for providing accurate files, specifications, dimensions, orientation, layout, and sequence.
For best print results, files should generally be supplied at 300 DPI and in CMYK format when applicable. If files are supplied in other formats or resolutions, Delite Packaging cannot guarantee that the final printed result will match the customer’s expectations.
By uploading artwork or other content, you confirm that you own or have obtained the necessary rights and permissions to use the material for the requested products. Customers are responsible for claims arising from unauthorized or infringing content they submit.
Delite Packaging may decline an order that it reasonably believes is unlawful, infringes third-party rights, or contains prohibited or inappropriate content.
Proofs and Color Accuracy
Production begins only after the required proof has been approved. Customers are responsible for reviewing proofs for spelling, grammar, layout, spacing, punctuation, dimensions, image placement, and other design details before approval.
Electronic proofs may not accurately represent transparency, overprinting, color conversions, or the final appearance of printed and laminated products. Color output may vary due to printing processes, substrates, inks, finishes, monitors, and other production factors.
Exact color matching cannot be guaranteed unless specifically agreed in writing through an applicable paid hard-copy proof or color-matching service. Minor color variations that result from normal printing limitations are not considered defects and generally do not qualify for reprints or refunds.
No Liability for Customer-Approved Errors
Delite Packaging is not responsible for errors in final printed products that were present in customer-supplied artwork, specifications, or an approved proof, including spelling, grammar, fonts, graphics, punctuation, die lines, crop marks, or layout.
Minor production variations, including slight fold marks, fold cracks, overprinting, or reasonable size variations, may occur depending on the product and manufacturing process.
Gang Printing
Delite Packaging generally does not use gang printing techniques. However, depending on project requirements, we may select the printing method that is most suitable for the order.
Overruns and Underruns
Delivered quantities may vary by up to approximately ±5% from the quantity ordered due to normal manufacturing conditions. Where an applicable underrun results in a quantity adjustment, charges may be adjusted accordingly. Any material variation will be communicated or handled according to the applicable order terms.
Production Speed, Shipping, and Delivery
Production begins after full payment is received, required artwork or specifications are submitted, and the final proof is approved. Available production speeds are based on the selected production option and working days required to manufacture the order.
Our standard orders are generally delivered within approximately 7–8 business days after the order enters production, depending on the product, destination, and shipping method. Any specific delivery estimate provided for an order will take precedence. Shipping time may vary due to carrier delays, weather, customs, or other circumstances outside our reasonable control.
Customers should submit proof approvals and required information promptly to avoid production delays.
Delite Packaging makes reasonable efforts to meet stated production and delivery estimates but cannot guarantee carrier delivery dates or be responsible for delays caused by carriers, weather, customs, natural events, incorrect customer information, or other circumstances outside our reasonable control.
For shipments within the USA, shipping times vary by destination and selected shipping method. Standard shipping may typically take approximately 7–8 business days, while expedited options may be available, including approximately 3–5 business days or certain 2–3 business-day options where offered. Actual transit times may vary.
International customers are responsible for applicable customs duties, taxes, brokerage charges, and other import fees unless otherwise stated.
Customers are responsible for providing accurate shipping information. Incorrect or incomplete shipping information may result in additional shipping or reshipment charges.
Shipping-related damage should be reported promptly after delivery with supporting photographs and order information so that we can assist with the appropriate claim process.
Changes to Our Website or Terms and Conditions
Delite Packaging may update or modify the website or these Terms and Conditions when necessary. Updated terms will be posted on this page. Continued use of the website after an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.
Contacting Delite Packaging
For questions regarding these Terms and Conditions, orders, returns, refunds, cancellations, or customer service, please contact:
Email: no**@*************ng.com
Website: https://delitepackaging.com/
Contact Page: https://delitepackaging.com/contact-us/
